Privacy Policy

1. Information We Collect

We collect information in several ways when you use our services:

Information You Provide

• Account Information: Name, email address, company name, job title, phone number
• Billing Information: Billing address, payment method details (processed securely by Stripe)
• Service Data: Content you upload, configuration settings, project requirements
• Communications: Messages sent through our contact forms, support tickets, emails
• Marketing Preferences: Communication preferences and consent records

Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent, click patterns
• Technical Data: IP address, browser type and version, device information, operating system
• Performance Data: Service uptime, response times, error logs
• Security Data: Login attempts, security events, access logs

Information from Third Parties

• Payment Processors: Transaction confirmations and payment status from Stripe
• Analytics Services: Aggregated usage statistics (when applicable)
• Security Services: Threat intelligence and security monitoring data

2. How We Use Your Information

We use your information for the following purposes:

Service Provision

• Providing, operating, and maintaining our hosting, security, consulting, and development services
• Processing payments and managing billing
• Authenticating users and managing accounts
• Delivering customer support and responding to inquiries

Service Improvement

• Monitoring service performance and uptime
• Analyzing usage patterns to improve our services
• Developing new features and capabilities
• Conducting research and analytics

Security and Compliance

• Detecting and preventing fraud, abuse, and security threats
• Investigating security incidents and policy violations
• Complying with legal obligations and regulatory requirements
• Enforcing our Terms of Service

Communications

• Sending service notifications and updates
• Providing technical support and customer service
• Sending marketing communications (with your consent)
• Conducting customer satisfaction surveys

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide our services under our agreement with you
• Legitimate Interests: Processing for business operations, security, and service improvement
• Consent: Processing based on your explicit consent (e.g., marketing communications)
• Legal Compliance: Processing required to comply with legal obligations
• Vital Interests: Processing necessary to protect health, safety, or security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

• Payment Processing: Stripe for secure payment processing
• Infrastructure: Cloud hosting providers for service delivery
• Analytics: Service providers for usage analytics (anonymized data only)
• Support: Customer support platforms for ticket management

Legal Requirements

• Compliance with court orders, subpoenas, or legal processes
• Protection of our rights, property, or safety
• Investigation of fraud, security breaches, or policy violations
• Cooperation with law enforcement or regulatory authorities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for website functionality and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand website usage and performance
• Marketing Cookies: Used for targeted advertising (with consent)

Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block cookies from specific sites
• Block third-party cookies
• Clear all cookies when closing the browser

6. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Network Security: Firewalls, intrusion detection, and DDoS protection
• Regular Audits: Security assessments and penetration testing
• Employee Training: Regular security awareness training for staff
• Incident Response: Procedures for detecting and responding to security incidents

While we implement industry-standard security measures, no system is completely secure. We encourage you to use strong passwords and keep your account information confidential.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this policy:

• Account Data: Retained while your account is active and for 12 months after termination
• Service Data: Retained according to your service agreement and backup policies
• Billing Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years for quality assurance
• Security Logs: Retained for 1 year for security monitoring
• Marketing Data: Retained until you withdraw consent or object to processing

When retention periods expire, we securely delete or anonymize your information unless longer retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

GDPR Rights (EU/UK)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

CCPA Rights (California)

• Know: Right to know what personal information we collect and how it's used
• Delete: Right to request deletion of personal information
• Opt-Out: Right to opt-out of the sale of personal information (we don't sell data)
• Non-Discrimination: Right to equal service regardless of privacy choices

Exercising Your Rights

To exercise these rights, contact us using the information in the Contact section. We will respond within 30 days (or as required by applicable law). We may need to verify your identity before processing requests.

9. International Data Transfers

QuickSwitch is based in the United States. If you are located outside the US, your information may be transferred to and processed in the US or other countries where our service providers operate.

For transfers from the EU/UK, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or rely on adequacy decisions. We ensure all transfers comply with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-service notifications

We encourage you to review this Privacy Policy regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related inquiries, to exercise your rights, or to report privacy concerns, please contact us:

If you are not satisfied with our response to your privacy inquiry, you have the right to lodge a complaint with your local data protection authority:

• EU: Contact your national data protection authority
• UK: Information Commissioner's Office (ICO)
• California: California Attorney General's Office